3.5 ★ · 21 Google reviews
Customer Reviews for Our White Plains HVAC Team
Excerpts from reviews our customers left on Google. Read them all — or leave your own — on our Google Business Profile.
- 3.5★ · 21 Google reviews
- 50+ years, family-owned
- Licensed, bonded & insured
- 24/7 emergency service
Review themes
What customers mention most
Across our Google reviews, the same few things come up again and again. They’re the standards we hold every visit to:
A real person answers
Customers call out reaching someone on the first ring instead of a voicemail box — especially on no-heat nights. See our 24/7 emergency HVAC repair.
Explained before the work starts
Reviewers describe technicians walking them through the diagnosis in detail, then letting them decide. That’s how every service call is meant to run.
Options instead of pressure
On an older R-22 air conditioner, one customer was given three ways to fix it instead of a replacement quote. More on that in our AC repair guide.
Staying until it works
Boiler customers mention technicians who didn’t leave until the heat was back — the same approach behind our boiler repair and zone-by-zone purge.
In their words
“Bella provided a superlative customer service experience every step of the way in handling my broken central AC. I called, and the phone was answered by a human being… He diagnosed the issue and explained in detail what was wrong… Elton and his boss, Carmine, stepped up in a big way… They gave me pricing that was incredibly reasonable and considerate. I recommend them highly.”
“The technicians worked on my boiler, and did not leave until it was in working condition. Very determined, very professional, and very descriptive as far as what the issue was… They went above and beyond, and I am appreciative. Elton and Vinnie, thank you so much.”
“I had a furnace issue… The technician came out the same day which was great since I didn’t have heat… offered to do it right away so I wouldn’t be without heat. The technician was professional and communicated what was needed and what he was doing… He also said he would warranty the work for 6 months which gave me peace of mind.”
“Literally saved my summer… extremely transparent with his work showing me what was wrong and gave me three different solutions on how to fix my problem. He was professional, prompt, wore a mask and shoe coverings and answered every silly question I had.”
“Excellent experience with this company. The problem was diagnosed fully, proposed repair explained entirely to satisfaction and the job performed completely. The house is nicely cooled and ready for the approaching summer season.”
“I have not had anyone so polite and knowledgeable when it comes to my home items. The AC wasn’t working and beside changing the part needed, he let me know that it was functioning dangerously because it needed maintenance.”
“The tech was very professional and explained everything in great detail before starting work on my heating system.”
“I was impressed by how clean and neat they were. He did his job professionally, very efficiently, and the cost for his services were at least 40% less than comparable companies. He also issued a 2 year warranty. I fully recommend his services.”
“I had a wonderful experience with this service. They were on time and answered all my questions… I was very happy with their service.”
“Elton went above and beyond and fixed things that the home warranty company didn’t cover. Thank you so much.”
“This company came to my house and fixed my issue. Very reasonable, friendly, polite. I would recommend them to a friend or family.”
“Very attentive and prompt. Very knowledgeable and honest. I highly recommend them.”
Read or leave a review
- Open our Google Business Profile using the buttons below.
- Choose “Write a review,” pick a star rating and describe the work — the equipment, the problem and how the visit went.
- Mention your town and the technician’s name if you remember it; it helps neighbors with similar systems.
Feedback on a recent visit?
Had a visit that didn’t go the way it should have? Call us directly. The service manager wants to hear about it, and it’s the fastest way to get a problem looked at again.
No heat? No cooling? A real person answers — day or night.
Tell us what your system is doing and we'll get a technician with 15+ years of experience on the way. Clear explanation, written options, no pressure.
- 3.5★ · 21 Google reviews
- 50+ years, family-owned
- Licensed, bonded & insured
- 24/7 emergency service
Bella Family Air Solutions · 18 Jefferson Pl, White Plains, NY 10603 · (831) 461-3437